Frequently Asked Questions

We ship to Spain, France, Ireland, Italy, Belgium, Germany, Luxembourg, United Kingdom, United States, Netherlands, Bulgaria, Croatia, Greece, Portugal, Romania.

Please contact us before making your purchase if you require expedited shipping. This service is not part of our free shipping, but we will be happy to help and see what we can do.

We will ship your order as soon as possible to ensure you receive it sooner. Therefore, your order may be shipped separately from our different warehouses depending on stock.

Or when your products exceed a certain quantity, we will ship them separately to ensure you receive the entire order safely.

I have not received my order
Simply check your package's online tracking by logging into "My Account" and clicking on "Track My Order". Alternatively, you can also click on the link in our email. If the package shows as delivered, but you haven't received anything, let us know and we'll help you out.

An item is missing from my package
If an item is missing from your package, there may be a delay. In this case, it will be sent in a separate package once we receive more stock in the warehouse. Please check your order confirmation email as delayed items must be marked with an expected delivery date.

Sometimes an item may be sent separately from a different warehouse. If an item is missing from your package, please check your delivery note or package insert as it should have told you if an item is being sent later. Also, check to see if you have received a second tracking number via email as this indicates that a second package has been sent.

If you receive a damaged package, please check to make sure all the items you ordered are inside. If there are any missing or damaged items, please visit our Returns Center to start the return or exchange process.

I received the wrong item
We are very sorry if you received the wrong item or it does not match the description. Please visit our Returns Center to start the return or exchange process.

Want to know the current status of your orders and returns? Simply log in to "My Account" and click "Track My Order" to see the latest tracking information for your package.

Once your order is on its way, you will receive a tracking number via email.

To track your package, click the link in the email and you will be directed to the carrier's website. If you cannot find the tracking email, be sure to check your spam or junk folder.

We accept returns for refund within 30 days of the delivery date (the date you received your package). Please visit our Returns Center to start the return process if you are not satisfied with your order.

For more details, please see our Returns and Refunds Policy.

If you wish to cancel your order before shipping, you must contact our Customer Service by sending an email to info@zyounat.com, with the subject “ORDER CANCELLATION - ORDER IDENTIFICATION NUMBER (xxx)”.

If the order has already been shipped, you will need to wait and create a return in our Returns Center.

We strive to provide you with the best shopping experience with our fast and worry-free returns policy.

After receiving your order, you have 14 days to return it if you are not satisfied.

The process is easy and fast. You just need to follow these instructions:

• Visit our Returns Center
• Enter your order number and email address to get started.
• Follow the instructions and select the items you wish to return.

Once your application is approved, you will receive a confirmation email with submission guidelines.

Remember, you must include all the items we sent to you:

• Product(s) to be returned.
• Bags, boxes, cases, covers, protectors, etc.
• The delivery note for the package.

If you have received a defective/incorrect/stained item, please visit our Returns Center to begin the return or exchange process.

Remember! If you receive a damaged or defective product, you must contact us within 48 hours of receiving it so that we can resolve the incident.

The refund will be the full price of the returned product, plus ordinary delivery costs (excluding the difference for express delivery), provided that it meets the return conditions.

In the case of defective products or products that do not correspond to the order placed, we will refund the full price of the product and delivery costs.

Remember! If you receive a damaged or defective product, you must contact us within 48 hours of receiving it so that we can resolve the incident.